The company Tsantiris Winery welcomes you to its website.

Before using the website, please consult the present terms and conditions of use and make sure that you understand them and fully agree with them.

Store details:

Business Name: Tsantiris Konstantinos

AFM: EL042115407

GEMI: 052246451000

Address: Proespera – Ikaria, 833 01, Greece

PHONE NUMBER: 22610 21985

EMAIL: info@tsantiriswines.gr

Terms

tsantiriswines.gr has the right to renew or modify these terms and conditions according to any emerging needs. At the same time, it is obligated to inform all users in case any change/modification occurs.

Intellectual Property Rights

The official website of Tsantiris Winery is tsantiriswines.gr. It should be noted that all the content of the subpages constitutes the intellectual property of the tsantiriswines.gr and is protected under Greek and international law.

Strictly prohibited are the copying, transferring, distributing, downloading, reselling, misleading the public, and using any element of the present website’s property. Any of the above actions are allowed only when communicating with the holders of tsantiriswines.gr and after coordination for specific and approved use.

The images, logos, and names stated on the website and representing tsantiriswines.gr are exclusive features and are strictly protected by Greek and international laws regarding trademarks and intellectual property.

Therefore, the appearance of the above and easy access to them through the official website tsantiriswines.gr does not imply acceptance or approval of their use in any other context.

User Obligations

All users of the tsantiriswines.gr accept that they will not use it to publish, send, share by email, or transmit in other ways content that:

-is threatening, illegal, offensive, harmful, annoying, defamatory, libelous, obscene, vulgar
-constitutes a violation of someone’s privacy, expresses racial, national, or other discriminations, and shows malice
-can cause harm to any minor in any way
-is not entitled to be transferred or transmitted according to laws or contractual or management relationships
-violates any patent, trade secret, trademark, copyright, or other proprietary rights of third parties
-contains software viruses or codes, programs, or files developed to cause harm, destroy the function of any software or computers
-aims at collecting or storing personal data of any user.

Any content of this kind violates either intentionally or unintentionally the applicable Greek and Community legislation and its provisions.

Product Prices

The prices listed next to each product include the applicable VAT.

The prices apply to the quantities available, while tsantiriswines.gr reserves the right to amend product descriptions and prices without prior notice. However, once your order has been processed, it is obliged to deliver the products you ordered with the features and prices displayed on its website at the time of your purchase.

Shipping Methods for Products

Your orders are shipped throughout Greece and abroad using one of the following methods:

Shipping Costs for Products

Below are the shipping costs for your orders:

Payment Methods

Payment for your order can be made by one of the following methods.

Return Policy

Our goal is to ensure your complete satisfaction. If, for any reason, you are not satisfied with your order, you may exercise your right to return part or all of the products you purchased within 14 days from the invoice date.

Please note that returned products must not be used or damaged. Additionally, the labels accompanying the product must be exactly as they were when you received them. The same applies to the retail receipt or invoice. Furthermore, you must first contact us by e-mail at info@tsantiriswines.gr to receive return instructions and an authorization code.

Defective Product

In the unlikely event that you receive a defective or damaged product, Tsantiris Winery will make every effort to replace it with an identical or similar item. However, you must notify us by e-mail at info@tsantiriswines.gr within 14 days of the invoice date, so that we can provide you with return instructions and a return authorization code. If the product is no longer available, it may be replaced with an equivalent item by mutual agreement, or we will issue you a refund.

Limitation of Liability

All products listed in the tsantiriswines.gr catalogs include clear indications of our warehouse availability. A transaction is considered complete only once you have received written electronic confirmation. If it becomes impossible to fulfill any order, tsantiriswines.gr reserves the right to withdraw from it and not execute it; any payment already received will be refunded by deposit into your bank account.

Links

The links on this website are not under the control of Tsantiris Winery, therefore, our company bears no responsibility for their content, changes, or the manner in which they are updated.

Personal Data Processing Information

Tsantiris Winery informs you that for reasons of conducting its business activities, it processes personal data of its customers and visitors to its website and/or its official social media accounts. Processing is always conducted according to the applicable national legislation and the European Regulation 2016/679 on the protection of individuals against the processing of personal data and the free movement of such data (General Data Protection Regulation, hereinafter “GDPR”) as applicable.

The GDPR constitutes the new regulatory framework of the European Union (EU) in the examined field. The purpose of the law is to set the conditions for the processing of personal data, protecting the rights and freedoms of natural persons, particularly the right to personal data protection.

For any issue related to personal data processing, you can contact us at 2275 110275 and info@tsantiriswines.gr.

What categories of personal data do we process?

We process any personal data that you provide to us, namely the Name, Postal Address, Postal Code, Region, City, Area, Country, Landline Phone, and your Email Address, VAT number, Tax Office, Profession. Processing is conducted only when we have a legal reason to do so.

What are the legal reasons for processing your personal data?

Legal reasons for processing your personal data include:

(a) the provision of services that you assign to us and wish to receive from us and consequently the fulfillment of our contractual obligations within this context.

(b) compliance with an obligation imposed by law, such as regulatory compliance for tax purposes.

(c) the consent you provide under the specific conditions set by the legal framework, in order to receive updates on services, offers, etc., from Tsantiris Winery or third-party partner companies that process personal data according to the applicable framework.

Age Limit Declaration

By providing your consent, you responsibly declare that you are over 18 years old. If you are under 16 years old, you can use our website only with the participation and approval of a parent or guardian.

How and why do we use your personal data?

• Sending Informative and Promotional material/Corporate News

During your visit to our website, tsantiriswines.gr, you have the option to fill in a contact form, providing your email address for the purpose of subscribing to our Newsletter.

The data collected from our website may be used to communicate with you for promotional and advertising purposes, to inform you about offers that may interest you via email, provided you have given your consent, under the specific conditions set by the legal framework.

• Personalized Promotion

Within the context of Tsantiris Winery legitimate interest in creating purchase interest for its services, we may process information published on the internet in search engines and social media applications (Google, LinkedIn, Facebook, Twitter, Instagram, YouTube) to create personalized promotion and inform potential customers by phone or email for the above commercial purpose. The legal basis is the voluntary publication of your information on search engines and your registration in social media services, which are taken as explicit consent for information publication according to the settings of the applications you manage.

Legal bases for the above processing are both the execution of our contractual obligations (GDPR Article 6 para. 1’b) and the legitimate interest of our company (GDPR Article 6 para. 1’f).

• Extracting Statistical Data

Your personal data may be used in the Google Analytics service. Google Analytics aims to record the web traffic of our website and extract useful statistical data about our clientele.

• Customer Satisfaction Survey – Reviews – Ratings

The data collected from our website is used for your participation in a Customer Satisfaction Survey, provided you have given your consent, under the specific conditions set by the legal framework. The Customer Satisfaction Survey is currently conducted through a rating or review or email message (E-Mail) for some of the services of tsantiriswines.gr and maintaining an account is necessary.

If a review contains offensive content, offensive comments, personal information, constitutes negative advertising, etc., tsantiriswines.gr reserves the right to refuse its publication. User reviews and comments represent the personal opinions and views of the users themselves and do not necessarily reflect the views of the administrators of tsantiriswines.gr, which in no case can be held responsible for any of these opinions.

• Personalized updates (profiling)

In order to offer you the best possible experience, personal data collected from our website may be used to send personalized updates, provided you have given your consent, under the specific conditions set by the legal framework. Personalization based on your needs and preferences (profiling) arises from the data we draw from your personal information, such as profession, place of residence, etc., or based on the results of the Customer Satisfaction Survey and based on the purchases you make.

Where are your data shared?

Tsantiris Winery transmits the personal data provided by natural persons to third-party companies offering automation services for the purpose of mass sending of electronic messages.

These data are also accessible to IT support and marketing companies for the website, where Tsantiris Winery ensures their protection with strict confidentiality terms and continuous control of the appropriate and organizational measures taken by these companies.

Finally, the data are transferred when making payments to payment providers. We, on our part, use high-security systems to prevent data leakage from malicious systems.

Data storage period

The data storage period is decided based on the following specific criteria depending on the case:

When processing is imposed as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.

When processing is executed based on a contract, your personal data is stored for as long as necessary for the execution of the contract and for the establishment, exercise, or defense of legal claims based on the contract.

For marketing purposes, your personal data is kept until you withdraw your consent. This can be done by you at any time. Withdrawing your consent does not affect the legality of the processing based on the consent before its withdrawal.

To withdraw your consent, you can contact us at 2275 110275 or info@tsantiriswines.gr.

Personal data security

Tsantiris Winery implements appropriate technical and organizational measures to ensure the safe processing of personal data and to prevent accidental loss or destruction and unauthorized or illegal access, use, modification, or disclosure. In any case, the way the internet operates and the fact that it is free for everyone does not allow guarantees to be provided that unauthorized third parties will never be able to violate the applied technical and organizational measures, gaining access and potentially using personal data for unauthorized or unlawful purposes.

What are your rights regarding your personal data?

Every natural person whose data is processed by Tsantiris Winery enjoys the following rights:

Right of access:

You have the right to be aware of and verify the legality of the processing. Thus, you have the right to access the data and receive supplementary information about their processing.

Right of rectification:

You have the right to study, correct, update, or modify your personal data.

Right of erasure:

You have the right to request the deletion of your personal data when we process them based on your consent or to protect our legitimate interests. In all other cases (such as, indicatively, when there is a contract, an obligation to process personal data imposed by law, public interest), this right is subject to specific limitations or does not exist depending on the case.

Right to restrict processing:

You have the right to request the restriction of the processing of your personal data in the following cases: (a) when you contest the accuracy of the personal data and until verification is achieved, (b) when you oppose the deletion of personal data and request the restriction of their use instead, (c) when personal data is not needed for processing purposes, but it is necessary for you to establish, exercise, or support legal claims, and (d) when you object to the processing and until verification is achieved that there are legitimate grounds concerning us that override the reasons for which you object to the processing.

Right to object to processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for purposes of legitimate interests pursued by us as data controllers, as well as to processing for direct marketing purposes and consumer profiling.

Right to data portability:

You have the right to receive free of charge your personal data in a format that allows you to access, use, and process them with commonly used processing methods. You also have the right to ask us, if technically feasible, to transfer the data directly to another data controller. This right exists for the data you have provided to us, and their processing is conducted by automated means based on your consent or in execution of a related contract.

Right to withdraw consent:

Finally, Tsantiris Winery informs you that where processing is based on your consent, you have the right to withdraw it freely, without affecting the lawfulness of the processing based on your consent before you withdraw it.

To exercise the above rights, please contact us at 2275 110275 or info@tsantiriswines.gr.

Cookies

The website of Tsantiris Winery uses Cookies because without them it would be impossible for some basic services to function.

Cookies do not cause damage to users’ computers or the files stored on them, and they are automatically deleted when you exit the site.

Learn more about Cookies at www.cookiecentral.com.

Complaint to the Data Protection Authority
You have the right to file a complaint with the Hellenic Data Protection Authority (www.dpa.gr): Call Center: +30 210 6475600, Fax: +30 210 6475628, Email: contact@dpa.gr.